Learning Journey
Support Inbox Commander
What you'll learn:
Gmail trigger for email workflowsText Classifier node for content categorizationSwitch node for multi-path routingAI Agents with specialized system promptsTool workflows for agent actions
Challenges in this journey:
1
Capture Incoming Emails
Beginner2Learn how to trigger n8n workflows from incoming emails using Gmail Trigger and extract key email fields for processing.
Classify Email Intent
Beginner3Learn how to use n8n's Text Classifier node with OpenAI to automatically categorize incoming emails by intent and urgency.
Route Emails by Category
Beginner4Learn how to use n8n's Switch node to route classified emails to different processing paths based on their category.
Create Specialized Support Agents
Intermediate5Learn how to create AI agents with specialized system prompts for handling different types of customer emails professionally.
Add Escalation Tools to Agents
Intermediate6Learn how to give AI agents the ability to take actions by connecting tool workflows for email drafting and human escalation.
Complete the Triage System
IntermediateLearn how to integrate all components of your email triage system into a cohesive, production-ready workflow with testing.